Transform your organization’s performance

Our Healthcare Transformation services are designed to help you: 

Enhance patient satisfaction through improved care delivery 
Streamline clinical and administrative processes to reduce costs, enhance patient flow, and improve overall efficiency
Improve clinical outcomes through evidence-based practices and quality improvement measures 
Adapt to the evolving technology landscape
Navigate regulatory complexities with ease

We start with a holistic assessment to identify the root causes of your organization’s challenges and opportunities, combining stakeholder input with data-driven insights and comparative analytics. We work to deliver tangible results aligned with your needs, starting with benchmarking data and focusing on measurable outcomes. This comprehensive approach, supported by deep industry knowledge and experience, allows us to develop customized solutions to achieve your desired outcomes – and adjust plans as your needs evolve.

Service Offerings

  • Understaffing, bed shortages, and other inefficiencies in admitting, treating, and discharging patients can lead to long wait times and delayed care – which, in turn, make it difficult to anticipate staffing needs, and impact bed availability for new admissions. We can help design systems to improve patient satisfaction with shorter wait times, faster treatment, and efficient patient flow. 

  • In addition to managing to tight budgets and timelines, healthcare organizations undergoing construction projects face the added challenge of maintaining patient care throughout. This requires meticulous planning, effective communication, and a commitment to both progress and patient safety. We can help develop and implement programs to reduce the risks associated with construction projects, identifying and addressing problems before they jeopardize outcomes.

  • Outdated technology infrastructure can hinder efficient care delivery, and strong cybersecurity is increasingly critical as sophisticated cyberattacks threaten sensitive patient data and safety. We can help streamline data management, improve patient care coordination, protect operations and patient privacy against cyberattacks, and enhance overall efficiency and accuracy in healthcare delivery.

  • Today’s healthcare providers must integrate smoothly with others to provide optimal care, but that collaboration is often inhibited by fragmented systems, lack of standardized data exchange, and conflicting financial incentives – not to mention, in some cases, resistance to change. We can help optimize and streamline medical processes across providers to enhance patient care delivery and outcomes and help ensure efficient use of resources. 

  • Having low-quality data from disparate sources creates headwinds – but user-friendly dashboards that effectively translate complex data into actionable insights allow for improved decision-making, toward greater efficiency, patient care, and compliance. We can help strengthen data collection and management and develop systems that provide access to real-time data and intelligence.

  • Managing multiple teams’ complex schedules, fluctuating patient demand, rising costs of resources, and evolving regulations can be difficult. We can help provide specialized and controlled environments to increase patient throughput, decrease costs, and allow for effective and safe surgical interventions for patients.

  • Pharmacies face many challenges: staffing shortages, rising drug costs, complex medication management, integrating new technologies and complying with 340B regulations. We can help implement safe and efficient medication practices, optimize inventory control, and enhance pharmaceutical care for patients.

  • Healthcare providers strive for quality and safety, but financial pressures can limit investment in essential technology and training, and complex regulations add further burden. We can help strengthen programs to improve patient safety by developing policies and procedures to monitor and evaluate their effectiveness, toward a reduction in the risk of liability and enhanced patient satisfaction.

  • Navigating patient collections, denials and rejections, and complex regulations requires innovative, technology-driven systems. We can help optimize financial processes to help ensure that claims are processed accurately and payments collected efficiently.

  • Healthcare organizations that hope to not only keep up with today’s rapidly evolving market conditions, but to thrive and grow, must take a comprehensive and adaptable approach to strategic planning. We can help develop a clear roadmap and direction, align resources and efforts toward goals, and improve decision-making for short- and long-term success. 

  • Shortages of drugs and equipment, outdated technology, and siloed data hinder efficient inventory management, and hidden expenses add unexpected burdens. We can help secure a steady and reliable flow of medical supplies and equipment to safeguard patient care and operational continuity, even during times of disruption or emergencies.

  • Amid today’s shortages of skilled professionals, healthcare organizations may struggle to attract and retain talent while managing tight budgets and fostering positive and efficient work environments. We can help efficiently allocate and optimize your workforce, improve staff productivity, reduce costs, and enhance patient care. 


  • Shayla Higginbotham headshot
    Contact Shayla Shayla+Higginbotham [email protected]
    Shayla Higginbotham

    Principal, Healthcare Advisory Leader

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Our solutions are tailored to each client’s strategic business drivers, technologies, corporate structure, and culture.