HEALTHCARE: Practical advice for the revenue cycle amid the COVID-19 pandemic

    covid-19 coronavirus healthcare

    Like any other business, healthcare facilities are at risk of business disruption amid the COVID-19 coronavirus outbreak. Even as they stay open, they are at risk of having reduced revenues due to disruptions to staffing in revenue cycle support services, which are essential to ensuring that patients are appropriately identified and that services are appropriately documented, captured, reported, billed, and reimbursed. 

    Download our guide to ways that healthcare facilities can manage the health of their revenue cycle by focusing on areas including:

    - Awareness of governmental and private payers’ efforts to expand coverage and treatment options for consumers

    o Section includes key takeaways from select expansion efforts

    - Swift, continuous implementation of updates to lessen disruption to consumers and providers

    - Optimized engagement of revenue cycle staff, leveraging skill sets to assist in critical operations even as many work from home

    o Includes a table of common optimization efforts and their benefits

    - Prioritization of functions, not only for staff but also for management

    o Includes tips for prioritization of revenue cycle functions by key stakeholder area


    Caroline Znaniec, Managing Director, Strategy, Technology, and Transformation, Healthcare Advisory


    Subject matter expertise



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    This has been prepared for information purposes and general guidance only and does not constitute legal or professional advice. You should not act upon the information contained in this publication without obtaining specific professional advice. No representation or warranty (express or implied) is made as to the accuracy or completeness of the information contained in this publication, and CohnReznick LLP, its partners, employees and agents accept no liability, and disclaim all responsibility, for the consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in this publication or for any decision based on it.