5 Questions For: Doris Williams

I am a Document Production Services (DPS) Supervisor. I work with the DPS Management Team to manage processes and procedures and day-to-day operations, including helping to ensure that financial statements are processed in accordance with the Firm's standards. DPS provides national administrative support to the Firm. I supervise several DPS operators throughout DPS.

I am also a go-to person for the engagement teams and the DPS team. I answer the DPS hotline and in-person questions about processes and procedures, compliance, and software. I assist with training new and existing DPS operators. I also assist with training engagement teams on how to use DPS so their work can be processed as smoothly as possible. In addition, I manage workflows to ensure deadlines are met.

Each day in DPS is different when we come in. It’s like opening a box of chocolates: you don’t know what you are going to face! Therefore, you must be one who likes surprises and challenges.

Once you tell me something, I don’t always accept that for an answer. I’ll go further than you expect. Some might say I'm too inquisitive. If I’m ever doubtful as to whether a question has been resolved, I will investigate. I’ll keep researching until I'm satisfied with the answer. I am very passionate about my work and enjoy what I do. Once something becomes a passion to me, I want to learn more about it. Some of my family and team members tease me by saying, “There goes Sherlock Holmes, she has to research everything!” 

I would just say to always have an open mind and be willing to learn. That’s the key. There’s so much to learn here. I enjoy learning and sharing my knowledge with other people. No matter how much you know, you learn something new every day. You can learn something from someone else, and it can come from the most unexpected places. It doesn’t always have to be your supervisor or your mentor.

Don’t assume anything. Always ask questions. If you don’t know, just ask questions to mitigate delays in anything you do.

I obtained my MBA later in life as a challenge to myself, but also as a way to encourage my nieces and nephews to do well in college. I decided to attend college while they were attending, and to make it a competition. I would always ask them about their grades and they would ask me about mine. They were really impressed since I was working full-time, enduring long tax season hours, and was still able to maintain a high GPA of 3.83 or so. All five of my nieces and nephews attended college; three have graduated from college and have done well and two are very close to graduating. Since I am the first of my siblings to obtain a Masters, I continue to encourage my nieces and nephews to further their education. One nephew has already started pursuing his MBA from the University of Alabama. I definitely believe in investing in myself.

Each holiday, we gather at one of my siblings’ homes and bring a dish, enjoy fellowship with each other, reminisce over old times, and laugh. For New Year’s, we have a tradition of going to church for the watchnight service to bring in the new year. That’s followed by going to one of our homes for a traditional hot southern breakfast with eggs, bacon, etc. We rotate who hosts New Year’s breakfast among the six of us, but my youngest sister always hosts Christmas.

I’ve lived in my neighborhood over 30 years. Our neighborhood is close-knit. I live near lots of family, friends, and many elderly people. Oftentimes during the holidays, I try to do something special for someone. I like to cook, so this year I plan to bake a homemade pound cake for many of the elderly people in my neighborhood, which should be at least 10 people. I don’t only like to see myself happy; I like to make a difference in someone else’s life when possible.